SearchCRM

New & Notable

Get Started

How company culture steers social CRM

In devising and implementing a social CRM strategy, companies need to look within and make sure their company culture is set up for success before the first tweet is posted.

Manage

CRM systems: Getting couples closer to the altar

At George Street Photo & Video, President Michelle Mantel uses Salesforce to streamline formerly manual processes and make nuptials less stressful.

News

Salesforce users get email options with Cirrus Insight Mobile

Salesforce users can now use the Cirrus Insight Mobile app to access customer information through various mobile email platform options, and other CRM news.

Evaluate

Is social CRM just plain old CRM now?

Social CRM tools have become must-haves in CRM platforms. So is there a difference between social tools and CRM platforms more generally?

Topics Covered

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical CRM / Call Center challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

Pro+ CRM Downloads

View All

CRM / Call Center Basics

  • Get Started

    Wearable computing: The rise of single-purpose devices

    Wearable computing can gather data that gets crunched in real time with a device as small as a USB stick. But wearables are mostly single-purpose.

  • Get Started

    How company culture steers social CRM

    In devising and implementing a social CRM strategy, companies need to look within and make sure their company culture is set up for success before the first tweet is posted.

  • Get Started

    Net Promoter Score (NPS)

    Net Promoter Score (NPS) is a metric for assessing customer loyalty. The company just has to ask their customers one simple question: “How likely is it that you would recommend us to a friend or colleague?”

View All Get Started

Multimedia

Videos, Podcasts and Photo Stories

Blog: Voices of CRM

Sections from across SearchCRM