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Could Oracle, Microsoft, or IBM buy Salesforce?

Only a few companies could afford to buy Salesforce.com. Is a buyout on the horizon, though?

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Customer self-service a must-have for Oracle Collaborate attendees

Companies now see online self-service options as a must-have for customer experience strategy.

News

ERP upgrade ushers in mobile apps, upends paper processes

An ERP upgrade sent a manufacturer's existing company culture into a tailspin. Would paper processes or digitization prevail?

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Mobile payment technologies met with interest -- and caution

While mobile payment systems have piqued the public's interest, a fragmented market and a cautious consumer base have constrained adoption.

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    CRM essentials: 360-degree view of the customer quiz

    Companies constantly chase the "360-degree view of the customer," aiming to merge different data sources to provide timely, consistent service.

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    cost center

    Cost centers are a necessary evil in companies, departments that don't contribute to the bottom line but are essential to the everyday maintenance of business processes.

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    Texting, Twitter, chat and IM abbreviations and acronyms

    Texting, Twitter, chat and IM abbreviations and acronyms are popular shorthand communications used on the Internet and mobile devices.

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