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Why enterprise social initiatives still fail

Many companies try to implement social initiatives just because other companies have. But social networking should be about making work more efficient.

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Philadelphia chief customer service officer honed skills in private sector

To clean up Philadelphia, Rosetta Lue uses technology to be responsive to citizens -- and customer experience principles to treat residents like VIPs.

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Are companies warming to the Microsoft cloud strategy?

At Microsoft Convergence, an expert says that companies are still hesitant about the cloud, but some are taking refuge in the Microsoft hybrid cloud.

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Pet supply company furthers multichannel strategy by moving to cloud

Pet Supplies Plus needed to consolidate a handful of legacy systems and move to the cloud to better serve its customers in a multichannel fashion.

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