New & Notable


Cultivate art and science in your sales management strategy

Mark Roberge, chief revenue officer at HubSpot, uses serious data analysis when hiring sales staff. But science doesn't crowd out instinct.


Contact center knowledge management gives agents clickable intel

Contact center agents are supposed to help customers with issue resolution. But that's tough when agents lack good working knowledge of products.


Multimedia-based multichannel CRM still faces uphill battle

Today's customer service requires that companies use the channels customers prefer. But customers still eye new channels like video chat suspiciously.

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Intelligent use of big data fuels CRM opportunities

Big data presents myriad challenges and benefits for CRM. Leveraging it can help companies achieve that elusive 360-degree customer view.

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CRM / Call Center Basics

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    Closing deals with predictive lead scoring

    Today, companies struggle to find the most promising sales leads. Predictive lead scoring can make the process more efficient.

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    What's your IT hiring strategy?

    If you're wondering, 'Should I groom IT talent from within or hire from the outside?' both paths offer risks and rewards.

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    Wanted: CRM skills

    No matter the size of your company, you need to consider the skill sets staff should have to competently manage and develop a CRM system.

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Blog: Voices of CRM

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