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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.
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Social media for B2Bs finds engaged, focused customers
Listen as social media expert Paul Gillin offers tips for using social media in B2B settings.
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Salesforce.com rebuilds Assistly into Desk.com
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market.
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'Extreme' collaboration leads to social media strategy
An "extreme makeover" on television leads to a social media strategy triumph. Experts agree there are three things common to such success: forethought, careful plan execution and ongoing measurement.
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Contact centers improve service with empowered agents
Contact centers are giving agents more decision-making power to help improve customer service and boost emotional connections.
Ask the expert
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Contact center social will (slowly) become norm
In this expert response, find some ways contact centers are using social media channels to manage customer contact volume.
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Mega-Guide
Business applications cloud computing mega-guide
Learn about cloud computing with business applications, including SaaS, IaaS and PaaS, plus cloud storage, grid computing, cloud hosting, and private cloud.
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CRM Software Demos
CRM software demonstration screencasts
Get a sneak peek at 10 CRM software user interfaces with these software demos. We recorded real-life samples of user interfaces to show how these systems perform basic tasks.
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Customer service is from Venus, data quality is from Mars
The traditional barriers to a successful CRM implementation have largely been identified and addressed — user adoption, integration, customization - yet the solution to one problem remains frustratingly elusive - data quality. Forrester Research analysts Kate Leggett and Rob Karel issued a report la...
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More blog posts
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EXPERT TIPS
Three steps to maximize CRM functionality for small businesses
Find out why many smaller organizations don't make the most of their CRM investment, and learn about the challenges they face in utilizing CRM and how they can overcome those challenges.
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TOP CONTENT
Sales can’t thrive on CRM tools alone
Sales teams need dynamic processes as much as CRM tools to boost win rates. A recent survey from CSO Insights offers intriguing benchmarking data.
