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The Multichannel mandate: Ready, set, automate

The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series will help organizations navigate knotty ...

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Are companies warming to the Microsoft cloud strategy?

At Microsoft Convergence, an expert says that companies are still hesitant about the cloud, but some are taking refuge in the Microsoft hybrid cloud.

Companies wrestle to join data silos in front office and back office

Data silos don't just squelch business insight. They can hobble basic coordination between the front and back offices and hinder customer experience.

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Philadelphia chief customer service officer honed skills in private sector

To clean up Philadelphia, Rosetta Lue uses technology to be responsive to citizens -- and customer experience principles to treat residents like VIPs.

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CRM / Call Center Basics

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    Moving CRM systems beyond sales teams

    You can use CRM systems to manage processes in business units other than sales.

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    The Multichannel mandate: Ready, set, automate

    The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series will help organizations navigate knotty ...

  • Get Started

    Why direct mail isn't a dead marketing tactic

    While marketers increasingly rely on digital marketing methods, don't overlook direct mail. When used correctly, it can foster customer engagement.

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