Lead Story
Microsoft targets Salesforce.com, Oracle CRM
Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers. (News)
New on SearchCRM.com
Call Center
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Lori Bocklund, President, Strategic Contact, Inc.
Topics: Call center software and metrics
Q: I supervise a call center of seven agents for a credit union. We are in the midst of an upgrade to our core...View answer
Customer Loyalty
- Are customer communities really all that helpful?: Customer communities are touted as a way to transform businesses to a customer-centric enterprise, but a speaker at the Gartner CRM Summit and personal experiences say it's not that easy. (News)
- Consumers still focused on customer experience, not cost, in recession: (Article)
- Using Web 2.0 technology to build customer loyalty: (Podcast)
CRM Strategy
- Siemens’ long journey to CRM: Custom to SAP to Oracle and more: At one point, Siemens had 500 CRM systems across the company. It has tried custom development, SAP and now Oracle CRM in an attempt to standardize. (News)
- Developing a CRM implementation schedule: (Chapter Download)
- CRM is not dead: (Article)
Evaluating CRM software
- Salesforce.com joins ACT! in contact management market: Salesforce.com jumped into the market for contact management software today with a lightweight, low-cost option to compete with Sage's recently updated ACT! (Column)
- Sales force automation software product directory: (Product directory)
- Building a business case for self-service: (Podcasts)
Site Highlights
- Using customer data and analytics for customer loyalty: After years of collecting customer data, companies have a wealth of information about who their customers are and who's loyal, but finding and managing that data is daunting.
- SugarCRM's new CEO on open source CRM, cloud computing: Open source luminary Larry Augustin -- the new CEO at SugarCRM while the company looks for a permanent replacement for John Roberts -- discusses the CRM market and cloud computing.
- Sales force automation software product directory: This sales force automation software product directory contains basic information about SFA vendors and products in the SFA market. Use the directory to evaluate SFA software and...
- CRM application integration using Web services: More and more organizations are turning to Web services to help ease application integration pains. In fact, when it comes to integrating new and legacy CRM applications, Web...
BPM 101: What Is Business Performance Management and What Are the Benefits? - Vendor Webcast
- Speaker:
- Craig Schiff - CEO
- Sponsor:
- SearchCRM
White papers
- The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation (Pivotal CRM, a CDC Software solution)
- Infor CRM Epiphany for Insurance (Infor CRM)
- CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success (Pivotal CRM, a CDC Software solution)
What's New
on searchCRM.com
- Gartner's Adam Sarner on B2B communitiesSee what Gartner says about how companies can create B2B communities and take advantage of customer interaction.
- A fully cloud-based call center in 2010
- What feeds a top self service initiative
- Follow us on Twitter!
Editor
Meghan Kelly
Browse our CRM product directories.