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ERP upgrade ushers in mobile apps, upends paper processes

An ERP upgrade sent a manufacturer's existing company culture into a tailspin. Would paper processes or digitization prevail?

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Mobile payment technologies met with interest -- and caution

While mobile payment systems have piqued the public's interest, a fragmented market and a cautious consumer base have constrained adoption.

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Microsoft's Power BI puts business users at forefront

With Microsoft Power BI, the company is demonstrating a shift in focus to enable business users to better analyze data.

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Omnichannel customer experience takes aim at information silos

Companies still struggle to join multiple communication channels to create a seamless experience for customers, whether it's that be for shopping or sales or service.

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