CRM / Call Center
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Sales performance software rankings show competition

A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors. (ARTICLE)


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Lori Bocklund
President, Strategic Contact, Inc.
 Topics: Call center software and metrics
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In general, what is a reasonable response rate for transactional surveys? More specifically, should I expect a better...
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CUSTOMER LOYALTY  

Using Web 2.0 technology to build customer loyalty: Don Peppers talks about Web 2.0 technology must-haves, how to use social networks to improve customer satisfaction and how customer loyalty has changed in a Web 2.0 world. (PODCAST)
Call center interaction dos and don'ts (SPECIAL REPORT)
The top 10 customer experience questions (FAQ)
CRM STRATEGY  

The executive's guide to contact center technology ...: According to some experts, there are six contact center technology trends that will have significant implications for your business in the coming years. In this article, find out ... (OPINION)
Will the front office reap more benefits of cloud ... (OPINION)
Beginning a Salesforce.com CRM or SFA project (CHAPTER DOWNLOAD)
EVALUATING CRM SOFTWARE  

Building a business case for self-service: Get tips for using self-service technology effectively in this podcast. Best practices for building a business case for self-service are also discussed. (PODCASTS)
Speech analytics software product directory (PRODUCT DIRECTORY)
Evaluating VoIP for your call center (PODCASTS)
SITE HIGHLIGHTS

The executive's guide to contact center technology planning: According to some experts, there are six contact center technology trends that will have significant implications for your...

Understanding sales performance management: Get an overview of sales performance management (SPM) and learn the benefits and drawbacks of SPM.

Call center contest winners announced: SearchCRM.com has announced the winners of the customer experience contest -- read the first, second and third place stories and find out how th...

Submit for the 2009 SFA Directory: The editors at SearchCRM.com are putting together the 2009 edition of the Sales Force Automation (SFA) Product Directory. If you'd like to add or up...

The top on-demand CRM and SaaS CRM FAQs: Browse our list of the top on-demand CRM and SaaS CRM FAQs and learn about on-demand CRM vs. on-premise CRM, common SaaS CRM implementation pi...
WHAT'S NEW
5 call center sales tips and techniques
Expplore this Special Report now to access 5 call center sales tips and techniques.

Tips for building customer trust

7 questions for BI tools evaluation

Gartner offers 5 low-cost CRM strategies

EDITOR
Lauren Hoyt
Lauren Hoyt

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MORE NEWS

Sales performance software rankings find a competitive market
A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors. (ARTICLE)

Running CRM on virtual servers becoming a reality
While CRM may not be the first application one would consider for a server virtualization project, it's starting to see some use and in some cases is creating demand. (ARTICLE)

Will the front office reap more benefits of cloud computing/SaaS CRM?
Cloud computing has more to offer the front office than the back office, Denis Pombriant suggests. Read his thoughts on the SaaS market and the benefits of cloud computing and SaaS... (COLUMN)

Xerox embarks on social media monitoring program
Like many organizations, Xerox is working to establish a social media monitoring program. A new wave of software and services is emerging to fill that need. (ARTICLE)

Text analytics software, net promoter score helps JetBlue take off with customer service
A flood of emails that followed the Valentine's Day ice storm of 2007 demonstrated the need for -- and the power of -- text analytics software for JetBlue. (ARTICLE)

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SearchCRM.com provides CRM and call center professionals with the most relevant information on CRM software and management, including CRM strategy for implementation and upgrades, customer loyalty and retention, evaluating CRM software and Software as a Service (SaaS) and on-demand CRM, customer data management and CRM analytics, and technology trends like Web 2.0 and CRM, mobile CRM, open source CRM and customer self-service. Call center managers will find information on software including speech analytics, online customer service, Voice over Internet Protocol (VoIP) and options for on-demand call centers. Marketers will find information on marketing automation technology, campaign management, email and internet marketing and marketing management. Sales managers will find management resources for sales strategy, effectiveness and sales force automation with the latest news, technical advice, tips, podcasts, videos, tutorials and white papers.

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