Lead Story
Managing social CRM customer data can be the hard part
Some companies are diving headfirst into social CRM initiatives, but as with traditional CRM, they need to be sure to address the data. (News)
New on SearchCRM.com
Call Center
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Lori Bocklund, President, Strategic Contact, Inc.
Topics: Business process optimization in the contact center
Q: At my company, we have lots of...View answer
- Using process optimization to increase efficiency : (Answer)
- Which call center billing model should I use?: (Answer)
Customer Loyalty
- Social media and CRM -- The marketing perspective : In his first article evaluating the marketing side of social CRM, Allen Bonde offers up some definitions and a framework for discussion. (Column)
- The top 10 customer experience questions: (FAQ)
- How to build customer loyalty: (Learning Guide)
CRM Strategy
- Web meetings, video to emerge from the recession: The dot-com bust brought us on-demand computing. See what innovation columnist Denis Pombriant thinks the current recession will give us. (Column)
- How to ensure CRM implementation success: (Answer)
- Developing a CRM implementation schedule: (Chapter Download)
Evaluating CRM software
- Getting started with Oracle CRM Answers On Demand: Get an overview of Oracle CRM On Demand's Answers On Demand reporting tool in this chapter excerpt. You'll learn how to configure Answers On Demand's report development privileges, get an overview of the tool's analytics and reporting subject areas and find out how to access and manage existing reports. (Chapter Download)
- Paul Greenberg on Oracle's CRM roadmap: (Video)
- How to customize and configure Microsoft CRM to meet business needs : (Answer)
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- Strategic Internet marketing tutorial: In order to develop a strategic Internet marketing plan, marketers need to understand where their customers and potential customers are going for information. In today's...
Home Is Where The Money Is - Vendor Webcast New!
- Speaker:
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What's New
on searchCRM.com
- UK-specific IT resources Be among the first to preview our sister site: SearchDataManagement.co.uk! Scheduled to launch in March 2010.
- 5 dimensions of a social media persona
- Expert CRM predictions for 2010
- Attend the 2010 AIIM Expo + Conference!
Editor
Meghan Kelly
Submit to our Products of the Year Award.