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What to keep in mind when choosing sales tools

Don't let your sales reps be victims of 'paralysis of analysis' -- know what to look for when shopping for sales tools and applications.

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Buying contact center technology

Contact center infrastructure purchases can be costly, but they also bring serious ROI through a boost in efficiency and customer experience.

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Enterprise AI skyrockets -- IoT doesn't: More 2017 technology trends

Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017.

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What's your marketing software tools strategy?

New software alone probably won't help your organization address its marketing woes. You're going to need to develop a marketing software strategy.

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CRM / Call Center Basics

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    The role of analytics in sales

    Many sales reps still take a traditional approach to sales, and they reject sales data. But here's how sales analytics can make organizations more efficient and improve sales.

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    Ins and outs of contact center software for 2017

    Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success.

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    key performance indicator (KPI)

    A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization.

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