New & Notable


Tips for enhancing a contact center management strategy

Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert.


Salesforce Lightning upgrade revealed

The Salesforce Lightning platform plans for 2016 spell big changes to the way users interact with CRM systems -- and it may encroach on Salesforce's partner ecosystem.


A look at the Salesforce PaaS offerings journey

Salesforce has announced its vision for a single app development platform. But as more PaaS offerings launch, meeting that goal isn't likely in the immediate future.


Can Salesforce Community Cloud stir enterprise collaboration?

Can Salesforce Community Cloud succeed in enterprise social networking where the competition has failed?

Topics Covered

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical CRM / Call Center challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

CRM / Call Center Basics

  • Get Started

    account-based marketing (ABM)

    Account-based marketing (ABM) is a marketing approach that aims for greater efficiency and higher revenue by targeting high-value accounts rather than a broader pool of leads.

  • Get Started

    customer account record

    A customer account record is the basic unit of information about a customer that resides in a CRM, or customer relationship management system.

  • Get Started

    Tools for better omnichannel customer service

    Contact center agents can better approximate an omnichannel customer experience with the right tools, such as a single user interface for customer information.

View All Get Started

Blog: Voices of CRM

Sections from across SearchCRM