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Azumi Mobile uses predictive analytics to improve CX

Azumi Mobile, a smartphone manufacturer, takes advantage of software from DeviceBits to merge AI, machine learning and predictive analytics to overhaul its customer experience journey.

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How to choose which communication channels to support

The first step in determining which channels to use for customer service is to understand customer demands, and then supply those communications channels effectively.

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Microsoft adds HR components to Dynamics 365

Chemonics upgraded its technological process from telex-era capabilities to cloud-based software for its worldwide projects.

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Create and implement an all-purpose multichannel contact center

It's hard to prescribe exactly how to integrate social channels with CRM. Your business model -- and finding where your customers hang out -- will show the way.

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    How to choose which communication channels to support

    The first step in determining which channels to use for customer service is to understand customer demands, and then supply those communications channels effectively.

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    customer engagement

    Customer engagement is the means by which a company creates a relationship with its customer base to foster brand loyalty and awareness

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    martech (marketing technology)

    Martech is the blending of marketing and technology. It applies to initiatives, efforts, and tools that harness technology to improve marketing efficiency.

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