SearchCRM

New & Notable

News

Why enterprise social initiatives still fail

Many companies try to implement social initiatives just because other companies have. But social networking should be about making work more efficient.

News

Philadelphia chief customer service officer honed skills in private sector

To clean up Philadelphia, Rosetta Lue uses technology to be responsive to citizens -- and customer experience principles to treat residents like VIPs.

Evaluate

Are companies warming to the Microsoft cloud strategy?

At Microsoft Convergence, an expert says that companies are still hesitant about the cloud, but some are taking refuge in the Microsoft hybrid cloud.

Get Started

The Multichannel mandate: Ready, set, automate

The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series will help organizations navigate knotty ...

Topics Covered

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical CRM / Call Center challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

CRM / Call Center Basics

  • Get Started

    The Multichannel mandate: Ready, set, automate

    The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series will help organizations navigate knotty ...

  • Get Started

    Why direct mail isn't a dead marketing tactic

    While marketers increasingly rely on digital marketing methods, don't overlook direct mail. When used correctly, it can foster customer engagement.

  • Get Started

    Closing deals with predictive lead scoring

    Today, companies struggle to find the most promising sales leads. Predictive lead scoring can make the process more efficient.

View All Get Started

Blog: Voices of CRM

Sections from across SearchCRM

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close