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IoT systems could fuel smart cities -- with caveats, say experts

The Internet of Things could help cities address traffic congestion, resource scarcity and other problems. But structural and human obstacles remain.

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Nordstrom mines Beacon benefits in personalized customer service

Nordstrom is trying to bridge the gap between online and physical shopping experiences for its customers through Beacon technology.

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Entrepreneur takes road less traveled in technology-driven business

Ken Kelly didn't plan on taking over his father's company. But a few classes in Microsoft Office paved the way to a multimillion-dollar small business.

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Contact center analytics still an uncharted frontier

Analytics tools have been incorporated into various enterprise departments. So what's holding contact centers back from investing in them?

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    A marketing-qualified lead (MQL) is a website visitor whose engagement levels indicate that he is likely to become a customer. 

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    Implementation is the execution of any idea, model, or method; in IT, it refers to the process of setting up new software or hardware after a purchase is made.

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