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Who won excellence awards at the ACCE conference?
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
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SugarCon offers guidelines for social CRM success
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
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Ten reasons why social CRM projects fail
Culture issues and lack of compliance policies are just two of the factors that work against social CRM, according to one speaker at this week's SugarCon conference.
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Align the business with customer social media practices
Businesses that follow a detailed social media strategy will reap the rewards of CEM, according to consultant Brent Leary.
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.
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Real-world CRM
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Lead generation company taps call-routing software
A lead generation company is using call-routing software to reach out to Spanish-speaking consumers seeking insurance.
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Mega-Guide
Business applications cloud computing mega-guide
Learn about cloud computing with business applications, including SaaS, IaaS and PaaS, plus cloud storage, grid computing, cloud hosting, and private cloud.
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Feature
Top five CRM trends you should know about
After staying quiet for years, the CRM industry made a lot of noise in 2012. Here's a look at the top CRM industry trends heading into 2013.
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Recommended White Papers
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INTRODUCING
The site spans cloud delivery models and challenges, with articles, tips, tutorials and other resources covering Software as a Service (SaaS), Platform as a Service (PaaS), integration and cloud development.
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FEATURED CASE STUDY
Southwest, others make mobile and social CRM fly
Get advice from Southwest, which is known for its travel customer service, on developing an online customer service program as part of an overall multichannel social CRM strategy.
