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How CRM benefits today's organizations

Changing customer habits and technology usage have spurred a whole new set of customer relationship management tools that can provide faster access to information.

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Adobe's Experience Manager now hosted on Azure

By partnering, two tech giants are able to fill the gaps they have in their customer experience platform.

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Chatbots presented as live agents pose ethical issues

New AI platforms have given life to chatbots that decipher customer intents so well, chances are you've carried on an email conversation with one and were never the wiser.

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LinkedIn upgrades its social media selling tools

With Sales Navigator enhancements, which include an enterprise edition, LinkedIn hopes to capitalize on sales reps' increasing use of social media as a sales tool.

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