SearchCRM

New & Notable

News

When will IoT systems pave the way for smart cities?

The Internet of Things could help cities address traffic congestion, resource scarcity and other problems. But structural and human obstacles remain.

News

Nordstrom aims for personal -- not creepy -- customer service

Nordstrom is trying to bridge the gap between online and physical shopping experiences for its customers through Beacon technology.

News

Raising the roofing business with mobile tech, CRM

Ken Kelly didn't plan on taking over his father's company. But a few classes in Microsoft Office paved the way to a multimillion-dollar small business.

News

Why are contact centers so slow to adopt analytics?

Analytics tools have been incorporated into various enterprise departments. So what's holding contact centers back from investing in them?

Topics Covered

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical CRM / Call Center challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

CRM / Call Center Basics

  • Get Started

    Going multichannel will improve customer experience -- but not without a plan

    Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll ...

  • Get Started

    marketing-qualified lead (MQL)

    A marketing-qualified lead (MQL) is a website visitor whose engagement levels indicate that he is likely to become a customer. 

  • Get Started

    customer segmentation

    Customer segmentation enables companies to accurately target tailored marketing messages to customers who are most likely to buy their products.

View All Get Started

Blog: Voices of CRM

Sections from across SearchCRM

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close