Lead Story
Salesforce jumps into collaboration software market
Salesforce.com is building the "Facebook for the enterprise," a collaboration tool that sits within its application and integrates people, content and applications. (News)
New on SearchCRM.com
Call Center
-
Lori Bocklund, President, Strategic Contact, Inc.
Topics: Call center software and metrics
Q:
View answer
Customer Loyalty
- Social media and CRM -- The marketing perspective : In his first article evaluating the marketing side of social CRM, Allen Bonde offers up some definitions and a framework for discussion. (Column)
- The top 10 customer experience questions: (FAQ)
- How to build customer loyalty: (Learning Guide)
CRM Strategy
- The back end matters too: Social CRM and the customer-centric supply chain: Think Social CRM is purely a sales, service and marketing phenomenon? Think again. Columnist Paul Greenberg explains how it can impact the supply chain. (Column)
- Building a customer strategy with Martha Rogers: (Podcast)
- Beginning a Salesforce.com CRM or SFA project: (Chapter Download)
Evaluating CRM software
- Getting started with Oracle CRM Answers On Demand: Get an overview of Oracle CRM On Demand's Answers On Demand reporting tool in this chapter excerpt. You'll learn how to configure Answers On Demand's report development privileges, get an overview of the tool's analytics and reporting subject areas and find out how to access and manage existing reports. (Chapter Download)
- Paul Greenberg on Oracle's CRM roadmap: (Video)
- How to customize and configure Microsoft CRM to meet business needs : (Answer)
Site Highlights
- SugarCRM's new CEO on open source CRM, cloud computing: Open source luminary Larry Augustin -- the new CEO at SugarCRM while the company looks for a permanent replacement for John Roberts -- discusses the CRM market and cloud computing.
- Sales force automation software product directory: This sales force automation software product directory contains basic information about SFA vendors and products in the SFA market. Use the directory to evaluate SFA software and...
- CRM application integration using Web services: More and more organizations are turning to Web services to help ease application integration pains. In fact, when it comes to integrating new and legacy CRM applications, Web...
- Speech analytics software product directory: Get started evaluating speech analytics software with this product directory. You'll find on-premise and SaaS speech analytics technology from a variety of vendors in the speech...
BPM 101: What Is Business Performance Management and What Are the Benefits? - Vendor Webcast
- Speaker:
- Craig Schiff - CEO
- Sponsor:
- SearchCRM
White papers
- Avatars Proven to Increase Advertising Effectiveness (Humanity Interactive)
- Infor CRM Epiphany for Insurance (Infor CRM)
- CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success (Pivotal CRM, a CDC Software solution)
What's New
on searchCRM.com
- Greenberg compares social CRM productsThe author of CRM at the Speed of Light compares Oracle's social CRM offerings with those of Microsoft, SAP and Salesforce.com.
- Microsoft CRM Online to go global
- Low-cost contact infrastructure projects
- Follow us on Twitter!
Editor
Meghan Kelly
Browse our CRM product directories.