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What to keep in mind when choosing sales tools

Don't let your sales reps be victims of 'paralysis of analysis' -- know what to look for when shopping for sales tools and applications.

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Buying contact center technology

Contact center infrastructure purchases can be costly, but they also bring serious ROI through a boost in efficiency and customer experience.

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Enterprise AI skyrockets -- IoT doesn't: More 2017 technology trends

Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017.

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What's your marketing software tools strategy?

New software alone probably won't help your organization address its marketing woes. You're going to need to develop a marketing software strategy.

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CRM / Call Center Basics

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    Ins and outs of contact center software for 2017

    Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success.

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    key performance indicator (KPI)

    A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization.

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    agile marketing

    Agile marketing is an iterative approach to marketing strategies that models methodologies used in agile software development. With agile marketing, teams identify and focus their collective efforts on high value projects, complete those projects ...

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