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NRF Big Show is a new retail CRM proving ground

Whether or not Salesforce is building out its own infrastructure is the first big CRM story in 2018, but it won't be the only one.

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Read this before setting your CRM chatbots loose

Think you're ready to turn over some of your customer service responsibilities to virtual agents? An expert offers 10 tips for implementing chatbots.

Problem Solve

Mt. Olympus-sized results for data-driven sales initiative

After decades of catering to the needs of known customers, outdoor retailers now see the light and are targeting old and new customers with data-driven marketing and sales initiatives.

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Learn the top vendors in today's social CRM landscape

Before purchasing social CRM software, learn the important tools and services you should be looking for and which of today's leading vendors offer them.

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