We're a free online resource dedicated to serving the needs of contact center managers, sales and client representatives, channel marketers, customer service agents, social media coordinators, digital content strategists, and other tech-savvy business professionals.
Here, you'll find a daily dose of news, expert tips, quizzes, photo stories, and discussion forums to help navigate your CRM technology strategy, foster brand loyalty, deliver a more personalized customer experience, generate quality leads, measure call center metrics, refine data, and improve e-commerce.
We keep our readers up-to-speed on emerging trends in customer data analytics, mobile CRM, location-based technology, artificial intelligence, contact center technology, marketing software, salesforce automation, VoIP, Web content management, and Unified Communications (UC).
Visit us for our:
- Vendor-independent news and analysis from our award-winning editorial team.
- Ask the Experts section, where you'll find career advice from leading authorities in the CRM domain.
- Comprehensive library of useful Learning Guides on any CRM topic.
- IT Knowledge Exchange, where you can share tips, ask questions and network with other engaged, active IT professionals
- Hand-selected white papers and webcasts from leading vendors and providers that address the most relevant CRM trends, issues and solutions.
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