1. Salesforce incentive management – assuring that sales and business goals are aligned and that sales staff are...
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properly motivated to deliver the right results and avoid compensation issues and disputes.
2. Call center staff optimization – assuring that resources are properly managed and scheduled to deliver superior customer service, provide incentive, track progress and increase retention.
To assess the value of call center staff optimization I recommend that you use Alinean's free Customer Contact Center ROI model (part of a large library of available ROI models).
For salesforce automation (SFA) and incentive management, we recommend using the Salesforce Automation ROI template in the same library.
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