In the IT world, the battle for four or five "9's" (99.999% uptime) of reliability is an age-old battle, but as...
a customer, you should demand the highest reliability factor possible, for the best price possible. 99.99% uptime (not including scheduled downtime and maintenance windows) is achievable. SLA's should be built into the service contract you have with the provider -- this is an industry standard practice.
Dig Deeper on CRM implementation
Related Q&A from Alan Winters, Year: 2006
Read advice from SaaS expert Alan Winters, including implementation advice and how to prepare a service-level agreement (SLA).continue reading
Is it time to switch from hosted CRM to on-premise CRM? Read advice from Alan Winters on how to determine if it is the right move for your ...continue reading
A skeptical reader asks Alan Winters about the functionality of SaaS CRM compared to on-premise CRM in this expert tip.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.