Q

Are Salesforce.com's outages a big concern?

Read advice on the importance of reliable connectivity and how on-demand CRM stacks up.

Salesforce.com has had a lot of outages, but it seems like customers have not been particularly upset by them. How important a factor is reliable connectivity when evaluating on-demand options? Do we really need to consider a service level agreement (SLA)? What other factors are important to consider at this point?
Simply put, yes. Reliable connectivity is paramount to any solution you implement. It makes no sense to invest in CRM systems and not be able to depend on them to get the job done on a sustainable basis.

In the IT world, the battle for four or five "9's" (99.999% uptime) of reliability is an age-old battle, but as...

a customer, you should demand the highest reliability factor possible, for the best price possible. 99.99% uptime (not including scheduled downtime and maintenance windows) is achievable. SLA's should be built into the service contract you have with the provider -- this is an industry standard practice.

This was last published in July 2006

Dig Deeper on CRM implementation

PRO+

Content

Find more PRO+ content and other member only offers, here.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close