In the IT world, the battle for four or five "9's" (99.999% uptime) of reliability is an age-old battle, but as...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
a customer, you should demand the highest reliability factor possible, for the best price possible. 99.99% uptime (not including scheduled downtime and maintenance windows) is achievable. SLA's should be built into the service contract you have with the provider -- this is an industry standard practice.
Dig Deeper on CRM implementation
Related Q&A from Alan Winters
A skeptical reader asks Alan Winters about the functionality of SaaS CRM compared to on-premise CRM in this expert tip.continue reading
Is it time to switch from hosted CRM to on-premise CRM? Read advice from Alan Winters on how to determine if it is the right move for your ...continue reading
Read advice from SaaS expert Alan Winters, including implementation advice and how to prepare a service-level agreement (SLA).continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.