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Are there loyalty programs designed for hospital patients?

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According to The Baptist Health Care Leadership Institute Web site, "The mission of the Baptist Health Care Leadership Institute is to assist our clients in achieving extraordinary levels of service and operational excellence."

The center was created as a consulting, educational and leadership development arm in response to healthcare colleagues across the nation requesting consultation following the success of Baptist Health Care. The leadership institute's team of consultants includes experienced healthcare industry leaders who have achieved extraordinary results in patient satisfaction in other organizations throughout the U.S. and Canada.

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This was first published in May 2007

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