Requires Free Membership to View
When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.
Hannah Smalltree, Editorial Director
BPM is the latest buzzword manifestation of the business analytics craze. It is the modern take on key performance indicators (KPIs), business analytics, executive dashboarding and the like. With this modernization comes a plethora of new rules and possibilities for business analytics. Real- (or right-) time is a very real requirement for many business analytics today. Also, a fairly comprehensive set of potential analytic measures are interesting these days, as is comparison to peer companies. All of these BPM requirements have a huge data management component, but it's not like the nightly batch data warehouse architectures. There could be pre-data warehouse EAI, EII or BAM involved. So, as long as you take a broad view of what business intelligence is, BPM is very much a part of business intelligence. It could be the focus of an iteration, or many iterations, of the BI program.FOR MORE INFORMATION:
Learn more about Business Process Management adoption in the SearchCRM.com article Sizing up the BPM space
This was first published in August 2004
Join the conversationComment
Share
Comments
Results
Contribute to the conversation