CIC trends in pharma industry

Bryant Downey, Years: 2001-2002

I would like to know the trend for any type of customer interaction centers within the pharma industry.

Requires Free Membership to View

By submitting you agree to receive email communications from
TechTarget and its partners. Privacy Policy Terms of Use.

Unfortunately, I'm not aware of any pharma-specific trends regarding contact centers. My suggestion is to contact Purdue University's Center for Customer Driven Quality at http://www.cfs.purdue.edu/conscirt/quality.html. If anyone has statistics specific to your industry, they will. You might also try pharma industry professional associations, professional associations often track industry-specific customer service trends like this.

Join the conversationComment

Comments

Results

Contribute to the conversation

All fields are required. Comments will appear at the bottom of the article.

Business Analytics
- Marketing and advertising remain sweet spots for big data technology
  
  Marketing and advertising are the sweet spots for big data, but those who serve up marketing insights and ad space will need to evolve to survive.
- Strategies for de-cluttering business intelligence dashboard designs
  
  Expert Brian Jordan shows business intelligence managers how to avoid developing dashboards that overwhelm business users with too much information.
- Making mobile BI applications a reality: Key steps to take
  
  In a podcast, BI expert William McKnight discusses best practices and action items for managing deployments of mobile business intelligence tools.
Data Management
- New BI stack tackles data load at Boston Children's Hospital
  
  Boston Children's Hospital upgraded its business intelligence architecture to boost enterprise reporting, a move that also required retraining users.
- Expanded Hadoop use cases will drive need for new enterprise features
  
  With user interest rising, Hadoop vendors are trying to pave a path to higher adoption with add-ons that target issues holding the technology back.
- Jim Goodnight on SAS in-memory analytics and the data scientist
  
  A podcast Q&A with SAS execs Jim Goodnight and Jim Davis looks at big data enablers, including in-memory analytics, and the role of data scientists.
SAP
- Analyst Jon Reed on SAP SapphireNow 2013, SAP Fiori
  
  Analyst Jon Reed gives his take on SAP Fiori, a collection of apps intended to cover a wide range of business processes as simply and efficiently as possible.
- Ariba Network announces QuickBooks integration
  
  At its annual conference, Ariba announced a new tool by partner Dell Boomi that lets small businesses integrate their QuickBooks accounting with the Ariba Network.
- Software license audits come in different forms, expert says
  
  Your next software license audit may be an inventory optimization exercise in disguise. Either way, the trick is to be prepared, writes one analyst.
Oracle
- Domain-specific Oracle master data management
  
  Oracle master data management products are starting to merge various data management hubs, which is a help in particular vertical industries.
- Privileged user management a must for DBAs
  
  Trust, but verify. Ronald Reagan made it popular, and it's certainly relevant for DBAs in today's consolidated, virtualized IT world.
- John Webb: Why the new PeopleSoft applications are big news
  
  Lena Weiner-Bishop catches up with Oracle's vice president of PeopleSoft strategy, who explains the excitement around new PeopleSoft applications.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- Get 'em ready: Tips for planning a SharePoint 2013 training program
  
  SharePoint is a complex application. But training business users for an upgrade to SharePoint 2013 doesn't have to be a daunting task for IT teams.
- The organization of the future: Not just hybrid IT, but hybrid people
  
  The adoption of hybrid IT approaches creates a need for executives who can both formulate business objectives and assess IT requirements.
- SharePoint technology feels growing pains as 2013 release arrives
  
  SharePoint 2013 adds new features to the collaboration software. But it comes at a time when SharePoint's value is being questioned in some quarters.

Latest Headlines

Featured

E-Books

E-Zines

E-Handbooks

Research

Topics

Hot Topics

Advice & Tutorials

Technology Dictionary

Tips

Answers

Ask a Question

Research Library

Product Demos

Partners

Blogs