CRM and homeland security

Which two CRM vendors would you recommend for homeland security inter-institutional internetworking? Why?
This

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is a tough one, but not because it is hard to name vendors. Rather the problem is that you cannot start with a vendor decision. The better question is, what will CRM mean to homeland security? That will then produce a question of what architectures homeland security will need. What other agencies will it have to internetwork with, and what systems do they have? How will emerging technologies be used, and which ones? What processes will help those homeland security to do their job? Only after those, and related questions are answered, will the question of which 2 (or 1 or 3) vendors make sense.

But the key all comes back to this: What will CRM mean to homeland security? How will their business strategy take shape to support customer issues?

This was first published in August 2002