I run two businesses in England UK.
Does any CRM software interact with the telephone system in England so
that the details of the caller are flashed onto the computer screen?
Or does the caller information have to be loaded manually? I know
nothing about CRM software and would be grateful for your answer.
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There are definitely CRM solutions that interact with the phone systems
in England to do what you describe - pop a screen. You'll generally
need some CTI middleware. The best thing to do is develop requirements
that indicate what you have, and what you need to integrate with, and
then probe the vendors' ability to integrate with it. If you have top
tier vendors for both CRM and the voice switch, you will likely be able
to integrate them.
This was first published in February 2004
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