CRM data migration from ACT! to new CRM software

CRM data migration from ACT! to new CRM software

We currently use ACT! 2005 for Workgroups, but we recently purchased new CRM software from Schwab Performance Technologies. I'm trying to find a company that will handle a CRM data migration from ACT! to Schwab Relationship Manager, since Schwab does not offer that option. Can you offer some suggestions for how we can do this?

    Requires Free Membership to View

    When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.

    Hannah Smalltree, Editorial Director

    By submitting your registration information to SearchCRM.com you agree to receive email communications from TechTarget and TechTarget partners. We encourage you to read our Privacy Policy which contains important disclosures about how we collect and use your registration and other information. If you reside outside of the United States, by submitting this registration information you consent to having your personal data transferred to and processed in the United States. Your use of SearchCRM.com is governed by our Terms of Use. You may contact us at webmaster@TechTarget.com.

ACT! is owned by Sage Software, which has a great partner community. The partners all provide services such as the one you need. Go to the ACT! User Community to locate a services organization near you that can help with a CRM data migration.

Also, I am not familiar with Schwab's CRM product but you might investigate whether they have an import facility for data migration. Usually you can export from Product A (ACT! in this case) in a CSV (comma separated variables) format and import the same way. You need to make sure the import tool lets you map the CRM data fields. For example, the first field in the export file might be "First name" and you need to ensure that it gets placed in the corresponding field on the receiving side. It's not that hard -- but take my first advice and find a CRM data migration pro.

This was first published in August 2007