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CRM for the midmarket: Siebel CRM Professional or SAP Business One?

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SAP CRM Business One is SAP's new product tailored to midmarket companies who want a "total platform" solution (front office and back office). In the past, SAP solutions have been too expensive, complex and hard to use for midmarket companies. Business One seems to address these shortcomings very well. However, I would not consider it a "best of breed" CRM solution.

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This was first published in February 2008

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