Do you know of any training for teaching the state-of-the-art, up-to-the-minute concepts of CRM, Workflow, and BI?

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Most colleges and universities now offer courses in CRM, workflow design & analysis, and e-commerce. In addition, there are other programs available through firms like DCI (see http://www.netsessions.net/euniversity/events/crmroi.asp) and AARM (see http://www.aarm.org). Finally, a web search on "CRM Certification" will find many other options.

This was first published in August 2003

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