I am looking for information on call center requirements for technology. Where should I look for information on things like voice/data cable requirements, heating and cooling recommendations, and AC power and generator backup standards? I found one Web site but it is only for UK call center standards.
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Generally, these call center requirements come from the vendor supplying the equipment you are purchasing, and they are very dependent on a number of factors, such as size, configuration, mission criticality and architecture. I do not know that you will find any standards on this, and would be careful if you do, as every configuration is different.
This was first published in June 2006