I am looking for vendors specializing in the analytical (analyze customer data) and collaborative CRM market (personal publishing, email, communities). Do you have any recommendations?
You might need to look at more than one vendor to satisfy your requirements --one vendor for analytics, and another for publishing, email, and communities. As a start, take a look at the below vendor websites to see if they are "in the ballpark".
For more information, check out searchCRM's Best Web Links on eCRM.
This was first published in March 2001