Q

Comparative information on predictive dialers

Where can I find comparative information on predictive dialers?
I don't know of any resource specifically comparing dialers at this point. Dialers are often software-based modules of CTI solutions, or an optional element offered by ACD/CTI vendors. Gartner or other analyst houses can provide comparisons of these broader solutions, but I'm not sure anyone is doing matrix-type evaluations comparing the dialers. You will likely need to do a request for information or proposal to get the information you need.
This was first published in December 2004

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