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Comparing contact center product features

Where can I get a comparison of the features of the Alcatel OmniPCX, Avaya Multivantage, Cisco and Mitel contact centers?

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Business Communications Review offers a comparison matrix developed by Alan Sulkin of the TEQConsult Group.

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Check out SearchCRM.com's resource center and keep up-to-date on all of the latest contact center news

This was first published in September 2004

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