Criteria for evaluating on-demand CRM or SaaS CRM
SearchCRM.com
SaaS presents additional issues to consider. We're in a building phase for SaaS and most of the infrastructure that provides high reliability in other utilities, like the phone system, is still being deployed in SaaS.
One of
Requires Membership to View
To gain access to this and all member only content, please provide the following information:
By joining SearchCRM.com you agree to receive email updates from the TechTarget network of sites, including updates on new content, magazine or event notifications, new site launches and market research surveys. Please verify all information and selections above. You may unsubscribe at any time from one or more of the services you have selected by editing your profile or unsubscribing via email.
TechTarget cares about your privacy. Read our Privacy Policy
the most important issues, in my mind, is backup and how well protected you are from experiencing downtime. I think it is unreasonable to think that you will never experience downtime, so you want to ensure that it will be minimal. In my opinion, a vendor that has a fully redundant data center to back up the primary gains points in the evaluation. A vendor that needs to ship backup tapes to another location in the event of a problem is a less desirable choice.
Evaluating and managing your expectations appropriately will be a big help in this era when the SaaS infrastructure is still being built out.