Hosted CRM might confuse people, though. Hosted refers to the fact that the software is delivered as a service — these days across the Internet — but it may not necessarily refer to what we see coming from popular SaaS vendors like Salesforce.com, NetSuite, and RightNow. Hosted simply means someone else is managing the application on a computer that is remote from the user. So, for example, a facilities management (FM) approach satisfies...
the definition. FM might operate just like your own IT staff but with a longer distance from the user than your computer room. Hosted makes no promises about the applications being delivered in a multi-tenant mode. Generally speaking, you can service more users in a multi-tenant environment than in one that is more traditional and simply separated from the user by a greater distance.
Dig deeper on SaaS CRM and CRM on demand implementation
Related Q&A from Denis Pombriant
Community forums give customers a powerful venue to offer companies insight on products and services.continue reading
In an era driven by a more demanding customer base, companies have used social and CEM technologies to raise the game on customer service.continue reading
Companies' success with subscriptions has been mixed. But CRM subscription models provide key customer insight, says expert Denis Pombriant.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.