Definition: Hosted CRM vs. SaaS CRM vs. on-premise CRM
By Denis Pombriant, Founder and managing principal, Beagle Research Group, LLC
SearchCRM.com
Hosted CRM might confuse people, though. Hosted refers to the fact that the software is delivered as a service — these days across the Internet — but it may not necessarily refer to what we see coming from popular SaaS vendors like Salesforce.com, NetSuite, and RightNow. Hosted simply means someone else is managing the application on a computer that is remote from the user. So, for example, a facilities management (FM) approach satisfies the definition. FM might operate just like your own IT staff but with a longer distance from the user than your computer room. Hosted makes no promises about the applications being delivered in a multi-tenant mode. Generally speaking, you can service more users in a multi-tenant environment than in one that is more traditional and simply separated from the user by a greater distance.
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