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Determining ratio of back-office agents to support inbound call center agents

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What should be the ratio of back-office agents to support inbound call center agents?
Each call center's requirements and processes that drive support headcount are unique; you can't apply any general ratios. The best place to

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start is to determine the workload the back office or support area must handle and then determine the resources required. It is also a good idea to benchmark with call centers similar to yours in industry, processes and size to help determine your needs.