I am looking for any information concerning this question: Should I buy a CRM system from ERP experts that have CRM in their product or should I get it from CRM experts that develop only CRM systems?

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If you are currently using an ERP application, then I would recommend giving serious consideration to the vendor's CRM package (due to probable integration advantages). Otherwise, I would look for a vendor that specializes in providing the CRM solution that most closely meets your needs.

This was first published in December 2001

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