Q

Electronic document management

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What kind of capabilities do the CRM products in the market have in the area of Electronic Document Management, particularly Siebel?
Regarding document management: If you are looking for robust document management capabilities with features that might include: Document Repository, Version Control, Check-in/Check-out, Compound/Bound Documents, Publish to Web, High Speed Document Printing, Document Archive, Content Management, etc. -- then you should look to specific document management applications. (For example, see: http://www.broadvision.com/OneToOne/SessionMgr/home_page.jsp and http://www.documentum.com/)

Otherwise, if your needs are more along the lines of a marketing encyclopedia and/or literature fulfillment capabilities, them most of the current CRM packages will probably meet your needs.

Good Luck!
This was first published in November 2001

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