FCR for an individual call center agent?

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Related Glossary Terms

Call center agent

• collaborative browsing  (searchCRM.com)
• escalation plan  (searchCRM.com)
• outbound call  (searchCRM.com)
• virtual agent  (searchCRM.com)
• Web self-service  (searchCRM.com)
• automatic callback  (searchCRM.com)
• outbound call center  (searchCRM.com)
• Erlang C  (searchCRM.com)
• off-peak  (searchCRM.com)
• inbound call  (searchCRM.com)

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