Ask The CRM Expert: Questions & Answers

Finding call center turnover rates for specific geographical areas

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What is the best way to identify the call center turnover rates for a specific region or geographical area?
Some economic development boards for regions or cities will have call center turnover rates tied to geography. The other option is to hire someone that helps companies determine where to locate a call center. These services can be provided by a consulting firm or a real estate firm focused on call centers. Some of these organizations will have detailed databases with information on call center turnover rates. Another option is to visit a call center forum and ask peers for some anecdotal input. ICMI's call center forum is a good place to start. Editor's note: Paid membership required