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I would venture to say that all of the major CRM vendors you might be
interested in have a sales office near you. However, I caution you about
using the CRM vendor's physical location as a major criteria for selecting a
vendor. There are many reasons why CRM projects can fail, yet I have never
heard anyone wish they had selected a vendor that was nearby. Instead, if
support is your concern, ask the vendor how they will provide support to you
if you happen to be located a far distance from the vendor's closest office.
In most cases it simply will not matter because support will be provided via
the phone or Web. If it's the travel cost for a vendor's consultants that's
the concern -- negotiate. It's a buyer's market.
For more tips on chosing a CRM vendor, among other topics, check out searchCRM's Best Web Links category Tips, Opinions and Advice.
This was first published in August 2001
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