• Home
• Topics
• Software as a Service CRM and CRM on demand
• SaaS CRM and CRM on demand implementation
• From hosted CRM to on-premise CRM -- what to consider

From hosted CRM to on-premise CRM -- what to consider

Requires Free Membership to View

Login



When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.

Hannah Smalltree, Editorial Director

• E-mail Address: 

By submitting your registration information to SearchCRM.com you agree to receive email communications from TechTarget and TechTarget partners. We encourage you to read our Privacy Policy which contains important disclosures about how we collect and use your registration and other information. If you reside outside of the United States, by submitting this registration information you consent to having your personal data transferred to and processed in the United States. Your use of SearchCRM.com is governed by our Terms of Use. You may contact us at webmaster@TechTarget.com.

1. Is the existing hosted CRM program meeting your needs today?
2. Can they meet your projected growth needs over the next three to five years?
3. What value would bringing this system "in-house" bring to your organization?
4. Is your IT department able to manage, in real time, an "in-house" system?

To determine if it is time to bring CRM on premise, you need to answer the first two questions. If the answer is that the hosted option is no longer meeting your needs and the vendor cannot meet your future needs, then it is time to look at other options, including other hosted and "in-house" system providers. My suggestion would be to issue a request for proposal or request for information (RFP/RFI) outlining exactly what you are looking for in both functionality and costs, to help you make your decision. Even if you stay with the hosted option, you will gain an enormous amount of market intelligence from this process.

Yes, if you do decide it is time to bring your CRM process "in-house," you will be able to migrate your existing information and process intact. All of the larger CRM players can do this fairly easily. You would want to make this issue a central part of the RFP process and place financial penalties on the vendor if it is not completed to your expectations.

Dig Deeper

This was first published in October 2006

More from Related TechTarget Sites

• Business Analytics
• Data Management
• SAP
• Oracle
• Data Management UK
• Content Management

• Business Analytics

  • To glean value from 'big data' projects, it may take more than Hadoop

    Organizations will have to push beyond storage requirements and basic business intelligence tools to exploit big data, according to a Gartner analyst.

  • On the go the way to go? Answer lies with building mobile BI business case

    According to a recent Gartner survey, mobile technology is the second most important priority for CIOs in 2012, but building the business case is easier said than done.

  • Basic vs. complex: Companies walk the line on analytics best practices

    Businesses looking to build effective business intelligence and analytics programs have to toe the line between focusing on the basics and using new technology to build more complex BI systems.

• Data Management

  • New GigaSpaces release promises 'big data' analytics in real time

    The latest version of GigaSpaces XAP is designed to let users create their own real time "big data" analytics platform, and more big data news from around the Web.

  • People, process issues offer path to improve data quality on the cheap

    Educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, analysts say.

  • As data demands speed up, information management tools pave road ahead

    New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.

• SAP

  • Building a foundation with SAP Data Services

    In this SAP Press book chapter excerpt, learn how to build a strong data foundation using the functionality in the SAP Data Services package.

  • Mark Smith explains SAP's HANA, PaaS and predictive analytics moves

    Ventana Research CEO Mark Smith offered up his take on SAP's announcements around HANA, the cloud and predictive analytics at the annual Sapphire conference.

  • Jon Reed dissects SAP's cloud strategy

    Sapphire 2012 is in the books and, unsurprisingly cloud was a major topic. SAP mentor Jon Reed shares his thoughts on what SAP had to say about modular applications, PaaS and SuccesFactors in this video.

• Oracle

  • Implementing a Hyperion system in 3 weeks -- it can be done

    An Oracle Hyperion system implementation in three weeks? Yes, it can be done. Communications firm Neustar implemented Hyperion in less than a month and gained efficiencies in the process.

  • Las Vegas expands its Oracle business intelligence horizons for better government transparency

    The city of Las Vegas underwent a three-year Oracle business intelligence project to bring more data to its employees and the public. The city's IT manager explains how it happened.

  • Midmarket companies find JD Edwards upgrades a good fit

    At some point, your JD Edwards shop will have to decide whether to switch to a different product, upgrade or stay where you are. Learn what two other organizations did when working through JD Edwards upgrades.

• DataManagement UK

  • NEC Europe has yen for Host Analytics’ financial planning

    NEC Europe has signed up to use Host Analytics' cloud-based financial planning service to better integrate an acquisition and support its growth plans.

  • Podcast: How to craft an effective MDM strategy

    In this podcast interview, Andy Hayler gives advice on how to create and implement an MDM strategy that is ruthlessly focused on business value.

  • Jill Dyché: CEO big data focus good news and bad news for IT

    Jill Dyché, a data management expert, sees CEO interest and scepticism as both an opportunity and a threat. Avoid the big data 'gotchas', and don't mistake data warehousing for big data.

• Content Management

  • Trash the old data: A firm record retention schedule can lead to DM success

    Information is growing exponentially and the lack of firm record retention schedules is costing organizations big money and will increase liability as time passes, says consultant Randolph Kahn.

  • Cimarex picks Accellion enterprise collaboration platform over SharePoint

    Cimarex Energy replaced its SharePoint system with Accellion’s enterprise collaboration platform for secure mobile file sharing and uses it to recruit graduate geology students.

  • Paper originals still needed when using a document management system?

    Get expert advice on whether it’s necessary to keep paper or other forms of original materials once a company implements an electronic document management system.

• About us
• Contact us
• Site index
• Privacy policy
• Advertisers
• Business partners
• Events
• Media kit
• TechTarget corporate site
• Reprints
• Site map