Next, you need to make sure that all measurements are aligned. Often, people object or resist because they have...
a conflicting agenda and measurement to follow. Make sure everyone is striving for the same goal and you will get performance aligned as well.
Dig Deeper on CRM strategy
Related Q&A from Lior Arussy
Find out the best way to use a customer segmentation strategy to design a retention model that allows you to hold onto current customers and provide ...continue reading
Read about how to make a more customer-centered and innovative workplace organizational culture, with tips on collaboration, education and the voice ...continue reading
Learn customer experience metrics, including how to track and measure the impact a website redesign may have on the online customer experience, in ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.