Q

How to use Office Communicator for instant messaging in Microsoft CRM

Acccording to our expert, the best way to provide instant messaging capabilities to your Microsoft Dynamics CRM 4.0 users is to leverage the presence integration between Microsoft Dynamics CRM and Microsoft Office Communicator.

How can we go about integrating Microsoft CRM 4.0 with Microsoft Instant Messenger?
This was first published in July 2009

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