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Hybrid CRM deployments -- advantages and disadvantages

Hybrid CRM deployments -- advantages and disadvantages

Alan Winters, Year: 2006

What does "hybrid deployment" really mean? What are the advantages/disadvantages?

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Hybrid CRM deployment, in simple terms, means a combination of both on-premise and hosted CRM implementations, where you have have some field offices and/or headquarter campuses on the hosted version or the enterprise version of your CRM package.

This option is becoming more popular, but I don't think it is for everyone. If you have several small field offices, it may make sense to have the hosted option, whereas with a large headquarters staff, the enterprise model may be best.

The advantages or disadvantages really depend on your organizational structure, your internal IT department's ability to manage an enterprise CRM model and version control. Some vendors touting the hybrid CRM deployment model are stating that the on-demand portion of their offerings provide greater flexibility, speed and disaster recovery benefits than a pure on-premise installation. With both models; however, communication between the vendor and your organization is critical.

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This was first published in July 2006

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