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Without knowing more about your assumptions, it's difficult to say if
implementing eCRM would require new business infrastructure and additional
hardware. It's entirely dependent upon the scope of the eCRM project, the
existing IT assets within your company, and your approach. It's possible to
implement eCRM with very little new infrastructure, especially if selecting
an outsourced solution. On the other hand, a large eCRM project could
require a substantial investment in systems infrastructure. Again, it all
depends on a firm's current situation, expected goals, and eCRM approach.
Check out SearchCRM.com's eCRM Best Web Links.
This was first published in March 2003
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