Q

Installation and user seat reports

Where can I find information comparing the number of installations and user seats across CRM vendors?
You can buy research about this and other CRM topics from Gartner Group (www.gartner.com), Ovum (www.ovum.com), and ISM (www.ismguide.com). However, take the statistics on users/number of seats with a grain of salt. Most vendors love to report on the number of licenses sold...but aren't so fast to tell you the number in production or installed.
This was first published in November 2003

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