You can buy research about this and other CRM topics from Gartner Group (www.gartner.com), Ovum (www.ovum.com), and ISM (www.ismguide.com). However, take the statistics on users/number of seats with a grain of salt. Most vendors love to report on the number of licenses sold...but aren't so fast to tell you the number in production or installed.
Dig Deeper on CRM strategy
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.