Q

Is Microsoft Retail Management System (RMS) integrated with Dynamics CRM?

Expert Richard Smith discusses whether or not RMS interfaces with Dynamics CRM.

Does Microsoft Dynamics CRM interface with Microsoft Retail Management System (RMS)? It would be great if it shared the customer information that is gathered in RMS.
RMS is not currently integrated with Dynamics CRM. It is integrated with Dynamics GP, however. Some partners who work with both GP and RMS have developed their own solutions for tracking customer demographic data (e.g. names and addresses, preferences for email marketing campaigns, etc.) and storing that data for us in marketing campaigns.

If you are using Dynamics GP along with RMS, then there may be a good impetus to consider Dynamics CRM, since it

could provide the added functionality for managing contacts and marketing communications that are not provided natively in RMS or GP.

This was first published in December 2007

Dig deeper on CRM and marketing

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close