Requires Free Membership to View
Generally, pure Web applications (of any type) fail to enjoy the same full
feature set and robust functions of their client/server cousins. Quite
simply, pure Web applications are not as mature as client/server systems.
However, that doesn't mean they aren't worth considering. On the contrary,
pure Web products have come a long way in the last few years and frequently
what they lack in functionality, they make up for in simplicity and ease of
use.
And yes, you can call them eCRM applications if you like. However, I typically think of the customer-facing applications as eCRM, but in this jargon-laden industry, anyone is free to create and redefine these concepts.
Finally, what's better, PeopleSoft version 8 or Siebel 7? It's too complex a question to answer in a paragraph or two. More importantly, CRM is all about process flows and workflow integration (within a customer-centric domain). Either application could serve your firm extremely well if you pay close to the business problem first, process integration second, and the technology last. I don't mean to minimize the importance of your question, but only after understanding your business needs will you be able to determine which application is better suited to your situation. But, the decision is less critical than the efforts you need to spend understanding and integrating the functional requirements.
This was first published in January 2002
Join the conversationComment
Share
Comments
Results
Contribute to the conversation