I've heard about Salesforce.com's outages. If my on-demand application goes down, what are some best practices for dealing with users during downtime?
Requires Free Membership to View
When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.
Hannah Smalltree, Editorial Director
The best practice that I can think of is to have a plan ready for such a possibility. Better yet, ask yourself if there are ways to build redundancy into your daily practices. For example, most on-demand solutions give you a remote or disconnected user capability for those times when you might be out of wireless range. Most also offer a download of some information to desktop products like Outlook. Using some of those capabilities can build redundancy into your daily practices so that if you have an event you might be able to get by for a short time.
This was first published in June 2007