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CRM upgrade preparation and change management

Managing downtime with on-demand CRM <<previous|next>> :Are Salesforce.com's outages a big concern?

Ask The CRM Expert: Questions & Answers

Planning for downtime with on-demand CRM

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I've heard about Salesforce.com's outages. If my on-demand application goes down, what are some best practices for dealing with users during downtime?
The best practice that I can think of is to have a plan ready for such a possibility. Better yet, ask yourself if there are ways to build redundancy into your daily practices. For example,

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Related Glossary Terms

Terms from Whatis.com − the technology online dictionary
SaaS CRM and CRM on demand implementation

Related Resources

most on-demand solutions give you a remote or disconnected user capability for those times when you might be out of wireless range. Most also offer a download of some information to desktop products like Outlook. Using some of those capabilities can build redundancy into your daily practices so that if you have an event you might be able to get by for a short time.