Call control training is available to help assist representatives with requests for escalation. Consider process...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
training on how to handle upset customers, and carefully define your process on when and how to escalate calls for additional assistance.
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.