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So, you've heard that Siebel is "hard to configure" and you wonder if this
is true. Well, it's a little like asking if building a bridge is hard to
do. It's not if the bridge is simply an old branch that spans a small
stream. Yet, it's very difficult if the bridge is the Golden Gate. You
see, in this example, Siebel compares to the Golden Gate Bridge -- it
provides a solid infrastructure for large companies to build their customer
information infrastructure around. So, yes, in comparison, it may seem
difficult to configure. But it's entirely related to size of the business
problem that it's meant to address. So, you should ask, "do I need a system
as powerful and feature rich as Siebel, or a lower tier application that can
be implemented more quickly, but lacks the robust functionality and
scalability of Siebel." Make no mistake, I'm not a Siebel evangelist.
Rather, I would rather have you look at your business requirements and size
the potential solution against Siebel's (or Onyx's, or Saratoga's, or
Goldmine's...) capabilities.
This was first published in October 2001
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