Q
Problem solve Get help with specific problems with your technologies, process and projects.

Six Microsoft accelerators for Dynamics CRM 4.0

In this Q&A, learn more about the current list of Microsoft accelerators available for Microsoft Dynamics CRM 4.0 and get tips for deploying them within CRM.

I've been hearing about new accelerators available for Dynamics CRM 4.0 – can you tell me a little bit about them?
Microsoft is greatly enhancing the functionality of Dynamics CRM 4.0 through the release of CRM accelerators which are free, add-on solutions. The accelerators can be deployed in both on-premise and on-demand environments.

The current list of released accelerators includes:

  • Extended sales forecasting – Enhances the sales forecasting capabilities by providing sales users the ability to review and classify their opportunities as committed, excluded or upside. Managers can monitor and track sales targets, budgets and performance against time their team's forecast.

  • eService – Provides the ability to easily create a self-service customer portal. The eService accelerator includes key components for membership and authentication and direct integration with CRM for creating and updating cases, scheduling and managing appointments and searching the Knowledgebase.

  • Event management – Extends Dynamics CRM's campaign management functionality to support the planning and management of events. The accelerator includes source code for an external (website) portal for event display and online registration, and back-end CRM workflows and configuration to support registration, waitlists and notifications.

  • Analytics – Includes sales, service and operations reports and dashboards built on SQL Reporting Services and Performance Point server and a predictive analytics module for monitoring lead and opportunity management.

  • Enterprise search – Allows Microsoft Office SharePoint Server (MOSS) customers to view and search for Microsoft Dynamics CRM data directly from their SharePoint portals, simplifying the creation of dashboards for specific business audiences.

  • CRM notifications – Creates a RSS feed for key events within CRM. Users can subscribe to any saved view within CRM and can be notified when the view changes through Microsoft Outlook or any RSS reader or gadget.

    All of the accelerators are available for download through the Microsoft CodePlex website.

    Since the accelerators do make changes to the CRM application framework, I strongly suggest that you implement the accelerators in a development or staging environment before deploying to your production environment. If you do not have a development environment, you can download a demonstration Virtual PC image from Microsoft for that purpose from the Microsoft downloads website.

  • This was last published in January 2009

    Dig Deeper on CRM and marketing

    PRO+

    Content

    Find more PRO+ content and other member only offers, here.

    Have a question for an expert?

    Please add a title for your question

    Get answers from a TechTarget expert on whatever's puzzling you.

    You will be able to add details on the next page.

    Start the conversation

    Send me notifications when other members comment.

    By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

    Please create a username to comment.

    -ADS BY GOOGLE

    SearchBusinessAnalytics

    SearchDataManagement

    SearchSAP

    SearchOracle

    SearchAWS

    SearchContentManagement

    SearchSalesforce

    Close