Here's his answer:
"Surprisingly, there are a number of professional teams that use internally-developed software to track and manage relationships. Some, like the Dallas Stars (hockey) tried contact management solutions and found those too limited and too sales-oriented.
The most common solution is Axciom, which acquired SmartDM. SmartDM started out as a direct marketing solution and very early in the game, they developed a relationship with the Nashville Predators (also hockey). Through that relationship they developed a solid sports CRM product that is now used across the National Hockey League and the National Basketball League, as well as several universities, such as Arizona State. This product was a pretty good solution for sports when Axciom acquired it, and should be stronger now with the integration of products like Personicx (a product that adds psycho-graphics data to customer data).
A critical issue is [event ticket management], so ticketing software vendors have tried to move into the CRM space. Pacciolan has licensed email software from Axciom and is marketing it as Pac-Mail. TicketMaster has also introduced some CRM functionality but these are not particularly complete packages. It depends on the specific functions that you are trying to accomplish such as the degree to which you need contact management or are looking for campaign management tools, and so forth."
The only thing I'd add is that when it comes to the packaged CRM software that aren't "sports-specific," the one that I've seen most frequently used is Microsoft Dynamic CRM.
Dig deeper on Evaluating CRM software
Related Q&A from Paul Greenberg
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and ...continue reading
Buyers can get help from IT when making a system selection for their CRM operations and find a way to work as partners. IT can operate as a realistic...continue reading
The CRM options compatible with Macs are few and far between. Expert Paul Greenberg has suggestions on how to start your search evaluating Mac CRM ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.