Ask The CRM Expert: Questions & Answers

System integrators with call center software products

System integrators with call center software products

By  Donna Fluss, President, DMG Consulting LLC

SearchCRM.com

I am looking for system integrators that provide call center software solutions, with a focus on outbound solutions. I have come up with a list that includes large players such as EDS, Accenture and CSC, and a couple of smaller ones like Dimension Data, Sykes and Indus. Can you tell me if I am missing any important players?
There are many vendors, large and small, with this expertise. Here are some additional names:

Large vendors: British Telecom (Western Europe), HP, IBM Global Services and Avaya (implements its own dialer)
Small vendors: Black Box and Telus

02 Oct 2006