System integrators with call center software products
By Donna Fluss, President, DMG Consulting LLC
SearchCRM.com
I am looking for system integrators that provide call center software solutions, with a focus on outbound solutions. I have come up with a list that includes large players such as EDS, Accenture and CSC, and a couple of smaller ones like Dimension Data, Sykes and Indus. Can you tell me if I am missing any important players?
There are many vendors, large and small, with this expertise. Here are some additional names:
Large vendors: British Telecom (Western Europe), HP, IBM Global Services and Avaya (implements its own dialer)
Small vendors: Black Box and Telus
02 Oct 2006
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