The role and responsibility of a customer relationship manager
By Lior Arussy, President, Strativity Group
SearchCRM.com
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- ishes and dreams. He or she should be well versed in the value delivered to customers and the problems customers are trying to solve.
- The customer relationship manager will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges.
- The customer relationship manager will follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
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