Q

Thoughts on open source CRM

What do you think of the various open source applications entering the market (i.e. SugarCRM) and how do they work exactly?
There's no mystery with open source software. The same old rules apply:
  • define your requirements
  • compare features & functions
  • verify facts with current users
  • You need to understand why open source is important to your requirements -- is it price, access to source code,...

    unique features and functions, ability to customize? Open source programs are technically free, yet there's no such thing as a free lunch (have you heard that before?). You need to consider training, documentation, enhancements, bug fixes, and the entire infrastructure required to develop/test/run the system -- all the usual stuff that goes along with most software projects. Regarding "how they work" I recommend you read the brief article about open source software.

    For more information, browse our Learning Guide for Open Source CRM.

    This was last published in June 2005

    Dig Deeper on CRM implementation

    PRO+

    Content

    Find more PRO+ content and other member only offers, here.

    Have a question for an expert?

    Please add a title for your question

    Get answers from a TechTarget expert on whatever's puzzling you.

    You will be able to add details on the next page.

    Start the conversation

    Send me notifications when other members comment.

    By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

    Please create a username to comment.

    -ADS BY GOOGLE

    SearchBusinessAnalytics

    SearchDataManagement

    SearchSAP

    SearchOracle

    SearchAWS

    SearchContentManagement

    SearchSalesforce

    Close