What is the typical implementation cycle of an eCRM venture? Also, what are the roles involved at various stages?
A "typical implementation cycle" might look like this: Project Initiation Phase: Business Analyst Defines project including costs, business problem, schedules Project Kick-off Meeting: 1st Steering Committee Meeting (Key team members and stakeholders) Requirements Phase: Business analysts defines requirements and assumptions (works with project team) Vendor Analysis & Selection Phase: Business Analysis compares requirements to vendor solutions Functional Requirements: Business and Systems Analysts produce functional/technical specs and prototypes Pilot Phase: Prototype "rolled out" to limited project team for "proof of concept" and initial user acceptance testing System Development: Developers build intended Phase 1 system User Acceptance Testing: Project team tests system prior to deployment System Rollout: Developers and Analysts rollout system and train users Change Management: Analysts compile change requests from users and plan fixes, upgrades, and next release Note: Timeframes for the above will vary greatly depending upon system complexity and organization size.
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