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Example: Calls handled SVL Monday 550 80% Tuesday 300 65% Wednesday 150 90%
The "right" way to do it depends on your definitions and targets, and how your system calculates. For example, if your target is to meet a certain abandon rate each day, then your system should provide the required data. If you need to meet a target each week, you'll need to look at whether your system provides that performance indicator on a weekly basis, and how it calculates it.
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