Q

Voice recognition vendors for the call center

In this tip from Donna Fluss, call center software and call center management expert, you'll find information on voice recognition vendors for the call center.

Are Nuance and Speechworks currently the most widely used voice recognition technologies?
Yes, Nuance and SpeechWorks are the most widely used voice recognition solutions, particularly for call centers. (Nuance acquired SpeechWorks). There are other engines in the market, including IBM, Microsoft, Philips and Loquendo. There are also many other engines that are used for automotive speech recognition applications.
This was first published in October 2006

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