Once you identify the type of CRM functionality that interests you, I suggest compiling a list of vendors who provide...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
this capability. Be sure to address vendors that provide premise-based and hosted offerings. Then check each vendor's Web site and press releases to find the names of their clients. Additionally, call the call center software vendors and ask. They are generally very happy to provide a list of their customers.
Dig Deeper on Call center software
Related Q&A from Donna Fluss
In this expert response, find some ways contact centers are using social media channels to manage customer contact volume.continue reading
Contact center managers can give agents a change of pace with varied tasks to take on during idle time.continue reading
What’s the best call center billing model measurement – charging for calls per month or per call? Expert Donna Fluss explains the methods behind both...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.