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What call center software are Fortune 500 companies using?

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When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.

Hannah Smalltree, Editorial Director

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Once you identify the type of CRM functionality that interests you, I suggest compiling a list of vendors who provide this capability. Be sure to address vendors that provide premise-based and hosted offerings. Then check each vendor's Web site and press releases to find the names of their clients. Additionally, call the call center software vendors and ask. They are generally very happy to provide a list of their customers.

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This was first published in December 2006

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