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What's the best help desk application?

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Second, RightNow is an on-demand application. Lastly, Remedy, despite their claims, doesn't fall into CRM. If you're looking for a help desk application, Remedy does a good job of being that, but they offer no more than that. PeopleSoft doesn't have help desk, and RightNow does, but their application is much more than that. PeopleSoft has multiple applications in their suite, while RightNow and Remedy are much more narrowly defined.

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This was first published in May 2007

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