As to where I would put a call center – well, it depends! You have to define some requirements and key criteria in order to answer that question. Costs (labor, as well as other costs to start up and manage it), language skills, the types of contacts and customers, and many other factors will need to be considered to determine if it makes sense to outsource, and if so, where.
For more information please read my article on Total Cost of Outsourcing on SearchCRM.com.
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