As to where I would put a call center – well, it depends! You have to define some requirements and key criteria...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
in order to answer that question. Costs (labor, as well as other costs to start up and manage it), language skills, the types of contacts and customers, and many other factors will need to be considered to determine if it makes sense to outsource, and if so, where.
For more information please read my article on Total Cost of Outsourcing on SearchCRM.com.
Dig Deeper on Call center outsourcing and offshore call center outsourcing
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.