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Why hire a consultant for a CRM upgrade?

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When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.

Hannah Smalltree, Editorial Director

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My thinking has always been, if you don't do it for a living and someone else does, then let the ones doing it for a living -- the CRM consultants -- do it for you.

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This was first published in August 2007

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